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Terms and Conditions

Rye Jazz Festival

Vouchers are valid from 1st September 2022 to 31st May 2023.

Vouchers cannot be used in conjunction with other vouchers.

Vouchers cannot be used as credit across our pubs or hotels.

Vouchers cannot be exchanged for credit and have no cash value.

 

Balfour Dining Club

Tickets for this event must be paid for in advance. Balfour Winery will offer a refund on tickets when cancelled at least two weeks prior to the experience date. If cancellation is required within two weeks of the experience Balfour Winery, at their discretion, may offer a transfer to a different date or a credit note to the value paid.

If the event is cancelled due to Government restrictions, a full refund will be offered.

The ticket price includes a welcome drink, four-course meal and a glass of wine with each course pre-selected by our Winemaker (alternatives will be available). All other beverages must be purchased on the evening from our Cellar Door Bar.

Menu choices must be received a week prior to the event date.

A glass of still wine measures 175ml, sparkling wine 125ml and beers or ciders half a pint.

If there are elements of this experience in which guests cannot or prefer not to participate, for example, a guest is unable to or chooses to abstain from drinking alcohol, no discount will be provided but an alternative soft drink will be offered.

Only food and beverages purchased at Balfour Winery may be consumed on-site.

Guest food allergies must be highlighted to a member of staff on arrival. A list of allergens for each dish will be available on request.

Our kitchen handles nut products.

Balfour Winery cannot be held responsible for any loss or damage caused to vehicles or property, howsoever caused, whilst on the premises.

Transport is not included, guests are advised to organise transport well in advance of the event.

To conform to our licencing restrictions, all guests must be off the premises by 11pm.

Balfour Winery respectfully asks that guests leave quietly and do not disturb our neighbours.

 

Art and Wine Evening

Balfour Winery will offer a refund on experience tickets when cancelled at least two weeks prior to the experience date. If cancellation is required within two weeks of the experience Balfour Winery, at their discretion, may offer a transfer to a different date or a credit note to the value paid.

If an experience cannot take place due to Government restrictions, then a full refund will be offered.

Elements of the Art and Wine Evening are held on our upstairs mezzanine level only accessible via stairs. If you have specific access requirements, please contact us at least 24 hours in advance on 01622 832794.

If there are elements of this experience in which guests cannot or prefer not to participate, for example, a guest is unable to or chooses to abstain from drinking alcohol, no discount will be provided but an alternative soft drink will be offered.

Only food and beverages purchased at Balfour Winery may be consumed on-site.

Please note that children under 10 years old are not permitted on the Guided Tours and cannot go inside the Winery.

Only visitors over 18 years old will be able to taste the alcohol available. Proof of age may be required (passport/driving license/ID Pass Card).

Balfour Winery cannot be held responsible for any loss or damage caused to vehicles or property, howsoever caused, whilst on the premises.

 

Tasting Masterclass

A tasting measure is approximately 50ml.

Tickets for this event must be paid for in advance. Balfour Winery will offer a refund on tickets when cancelled at least two weeks prior to the experience date. If cancellation is required within two weeks of the experience Balfour Winery, at their discretion, may offer a transfer to a different date or a credit note to the value paid.

If the event is cancelled due to Government restrictions, a full refund will be offered.

The Tasting Masterclass may be held on our upstairs mezzanine level only accessible via stairs. If you have specific access requirements, please contact us at least 24 hours in advance on 01622 832794.

Please note that children under 10 years old are not permitted at the Tasting Masterclass and cannot go inside the Winery.

All guests attending any part of the Masterclass must pay the full ticket price. If a guest is unable to or chooses to abstain from drinking alcohol, no discount will be provided but an alternative soft drink will be offered.

Only visitors over 18 years old will be able to taste the alcohol available. Proof of age may be required (passport/driving license/ID Pass Card).

Dogs are not allowed on tours or to walk the estate (except guide dogs).

Balfour Winery cannot be held responsible for any loss or damage caused to vehicles or property, howsoever caused, whilst on the premises.

 

Full Estate Tour and Tasting

The Full Estate Tour and Tasting may take alternative routes dependant upon the weather and other factors beyond Balfour Winery’s control.

A tasting measure is approximately 50ml.

As an agricultural business and working winery, a programme of spraying is in place throughout the year. Whilst every effort is made to not disrupt the tours or detract from our guests’ enjoyment, there will be times when it is not possible to walk the Estate due to spraying. Guests are encouraged to call the Winery on 01622 832794 and check in advance.

Harvest time at Balfour Winery lasts for several weeks during September/October. During this time, it is not possible to enter the winery production area and therefore any tours that include this element will differ from the advertised description. In this event, a film of the Winemaker and production process will be substituted and a discretionary credit will be offered.

The Full Estate Tour and Tasting include elements outside and are undertaken in all weathers and conditions. Balfour Winery cannot be held responsible for any injury caused by walking on the uneven or muddy ground. Suitable outdoor clothing and footwear are encouraged.

If there are elements of this experience in which guests cannot or prefer not to participate, for example, a guest is unable to or chooses to abstain from drinking alcohol, no discount will be provided but an alternative soft drink will be offered.

Sharing platters can be ordered and enjoyed before or after the Full Estate Tour and Tasting experience but do not form part of the tour itinerary and cannot be eaten during the tasting.

Only food and beverages purchased at Balfour Winery may be consumed on-site. Picnics on the Estate are not allowed under any circumstance.

Children under 10 years old are not permitted on the Guided Tours and cannot go inside the Winery.

Only visitors over 18 years old will be able to taste the alcohol available. Proof of age may be required (passport/driving license/ID Pass Card).

Dogs are not allowed on tours or to walk the estate (except guide dogs).

Balfour Winery cannot be held responsible for any loss or damage caused to vehicles or property, howsoever caused, whilst on the premises.

Balfour Winery will offer a refund on experience tickets when cancelled at least two weeks prior to the experience date. If cancellation is requested within two weeks of the experience Balfour Winery, at their discretion, may offer a transfer to a different date or a credit note to the value paid.

If an experience cannot take place due to Government restrictions, then a full refund will be offered.

Elements of a Balfour Experience may be held on our upstairs mezzanine level only accessible via stairs. If you have specific access requirements, please contact us at least 24 hours in advance on 01622 832794.

 

Balfour Wine and Dining Experience

As an agricultural business and working winery, a programme of spraying is in place throughout the year. Whilst every effort is made to not disrupt the tours or detract from our guests’ enjoyment, there will be times when it is not possible to walk the Estate due to spraying. Guests are encouraged to call the Winery on 01622 832794 and check in advance.

Harvest time at Balfour Winery lasts for several weeks during September/October. During this time, it is not possible to enter the winery production area and therefore any tours that include this element will differ from the advertised description. In this event, a film of the Winemaker and production process will be substituted and a discretionary credit will be offered.

The Balfour Wine and dining Experience includes elements outside and are undertaken in all weathers and conditions. Balfour Winery cannot be held responsible for any injury caused by walking on the uneven or muddy ground. Suitable outdoor clothing and footwear are encouraged.

The Balfour Wine and Dining Experience may take alternative routes dependant upon the weather and other factors beyond Balfour Winery’s control.

A tasting measure is approximately 50ml.

If there are elements of this experience in which guests cannot or prefer not to participate, for example, a guest is unable to or chooses to abstain from drinking alcohol, no discount will be provided but an alternative soft drink will be offered.

Menu choices must be received at least one week prior to the event.

Guest food allergies must be highlighted to a member on submission of menu choices. A list of allergens for each dish will be available on request.

Our kitchen handles nut products.

Only food and beverages purchased at Balfour Winery may be consumed on-site. Picnics on the Estate are not allowed under any circumstance.

Children under 10 years old are not permitted on the Wine and Dining Experience and cannot go inside the Winery.

Only visitors over 18 years old will be able to taste the alcohol available. Proof of age may be required (passport/driving license/ID Pass Card).

Dogs are not allowed on tours or to walk the estate (except guide dogs).

Balfour Winery cannot be held responsible for any loss or damage caused to vehicles or property, howsoever caused, whilst on the premises.

Balfour Winery will offer a refund on experience tickets when cancelled at least two weeks prior to the experience date. If cancellation is requested within two weeks of the experience Balfour Winery, at their discretion, may offer a transfer to a different date or a credit note to the value paid.

If an experience cannot take place due to Government restrictions, then a full refund will be offered.

Elements of a Balfour Experience may be held on our upstairs mezzanine level only accessible via stairs. If you have specific access requirements, please contact us at least 24 hours in advance on 01622 832794.

 

Vouchers

There are three types of vouchers available:

A monetary e-voucher that can be purchased through our website shop (on the shop tab, not the tours tab). This can only be redeemed on products purchased from our online shop, not on experiences, in the retail area of the winery or our portfolio of pubs and hotels.

The recipient will receive their e-voucher code by email once payment is complete.

A winery experience voucher. This can be redeemed on any of our tours, tasting or dining experiences purchased and booked online from the tours tab on our website. Experience vouchers will show the value of the voucher, which the recipient can redeem against any of our Balfour experiences at the Winery.

The recipient will receive their e-voucher code by email once payment is complete.

A winery shop voucher.  This can be purchased at the winery and can be redeemed for any product or food and drink purchased at Balfour Winery in Staplehurst. These vouchers cannot be redeemed at our website shop or used to purchase experiences online.

All vouchers are valid for one year from the date of issue and can only be extended at Balfour Winery’s discretion.

Vouchers cannot be used as credit across our portfolio of pubs or hotels.

Vouchers cannot be exchanged for credit and have no cash value.

If you have purchased an experience voucher via a third party, you must contact the third party in regard to refunds or issues with redemptions or extensions. Balfour Winery are unable to assist with these vouchers because your transaction was with the third party, not Balfour Winery.

 

Balfour Winery Experiences – General

Guided Tours may take alternative routes dependant upon the weather and other factors beyond Balfour Winery’s control.

A tasting measure is approximately 50ml.

As an agricultural business and working winery, a programme of spraying is in place throughout the year. Whilst every effort is made to not disrupt the tours or detract from our guests’ enjoyment, there will be times when it is not possible to walk the Estate due to spraying. Guests are encouraged to call the Winery on 01622 832794 and check in advance.

Guided Tours outside are undertaken in all weathers and conditions. Balfour Winery cannot be held responsible for any injury caused by walking on uneven or muddy ground. Suitable outdoor clothing and footwear are encouraged.

Balfour Winery offers full tour and tasting experiences. If there are elements of an experience in which guests cannot or prefer not to participate, for example, a guest is unable to or chooses to abstain from drinking alcohol, no discount will be provided but an alternative soft drink will be offered.

Only food purchased at Balfour Winery may be consumed on-site. Picnics on the Estate are not allowed under any circumstance.

Children under 10 years old are not permitted on the Guided Tours and cannot go inside the Winery.

Only visitors over 18 years old will be able to taste the alcohol available. Proof of age may be required (passport/driving license/ID Pass Card).

Dogs are not allowed on tours or to walk the estate (except guide dogs).

Balfour Winery cannot be held responsible for any loss or damage caused to vehicles or property, howsoever caused, whilst on the premises.

Balfour Winery will offer a refund on experience tickets when cancelled at least two weeks prior to the experience date. If cancellation is requested within two weeks of the experience Balfour Winery, at their discretion, may offer a transfer to a different date or a credit note to the value paid.

If an experience cannot take place due to Government restrictions, then a full refund will be offered.

Elements of a Balfour Experience may be held on our upstairs mezzanine level only accessible via stairs. If you have specific access requirements, please contact us at least 24 hours in advance on 01622 832794.

 

Balfour Wine Club Membership

Membership is annual and a reminder for renewal will be sent before the expiry date

 

The Balfour Social Membership

Member discount cannot be used in conjunction with any other discount or offer. A valid Wine Club Membership card must be produced on payment at the Winery and across our portfolio of pubs and hotels in order to receive the Member discount.

Members’ Guided Tours included in the Membership are only available to current members and up to three guests. Any additional guests will be required to pay the standard tour price for the full tour at that time if there is availability.

Members’ only Guided Tours included in the membership will take place on two specific dates each year. Members will be informed of the dates upon joining and will be asked to register their attendance in advance.

The invitation to the annual Grape Harvest Day is only available for current members. Any additional guests will be invited at Balfour Winery’s discretion, subject to availability and will be chargeable. The price will be confirmed upon booking.

Priority access to new released wines and winery events will be communicated by email or through digital mailers.

 

The Balfour Vine Holder

Member discount cannot be used in conjunction with any other discount or offer. A valid Wine Club Membership card must be produced on payment at the Winery and across our portfolio of pubs and hotels in order to receive the Member discount.

Six vines in Nannette’s Vineyard will be allocated in the preferred grape variety (grape variety will be chosen upon joining).

If you would like a member of the team to show you when your specific vines are please telephone the winery (01622 832794) so that we can ensure that we have a member staff available to help you.

Should vines perish or be damaged through adverse weather conditions, a new set of six vines will be re-allocated and six bottles of high-quality Balfour wine will be delivered.

Please note that whilst every effort will be made to produce the six bottles of wine from these vines, due to forces of nature and harvest conditions, we may need to use alternative vines and grape varieties from our Estate.

To ensure the highest quality wine for your enjoyment, the wines produced from your vines may be blended with other varieties from our Estate.

We will anticipate wine production from your vines to occur in the Spring after those vines have been harvested. Harvest tends to fall in September or October each year (subject to weather conditions) and the timing of your wines being released will be dependent upon quality, analysis and determining when the wine is at its optimum taste profile. It will not be possible to provide a release date for your wines on joining.

“Personalised wine” means that a bespoke label will be applied to your bottles that will include your name, vines and grape variety. No other amendments can be made to the label.

Complimentary Cellar Door self-tutored wine tastings that are part of Wine Club Membership consist of a 50ml tasting measure of three different pre-allocated wines per person which will be accompanied by tasting notes. This experience is for two people, one of which must hold a current valid Balfour Vine Holder Membership card. The specified wines offered will be those pre-allocated for tastings on that particular day and cannot be substituted for alternative wines.  Only one tasting per person, per visit.

Members’ only Guided Tours included in the membership will take place on two specific dates each year. Members will be informed of the dates upon joining and will be asked to register their attendance in advance.

The invitation to the annual Grape Harvest Day is only available for current members. Any additional guests will be invited at Balfour Winery’s discretion, subject to availability and will be chargeable. The price will be confirmed upon booking.

Priority access to new released wines and winery events will be communicated by email or through digital mailers.

 

The Balfour Wine Society

Member discount cannot be used in conjunction with any other discount or offer. A valid Wine Club Membership card must be produced on payment at the Winery and across our portfolio of pubs and hotels in order to receive the Member discount.

Our winemaker will curate a case of six different wines either twice, or four times per year. The wines chosen will depend upon availability. Duplicate wines may be received in one year if the four-case option has been chosen.

We aim to send cases within the month advertised, exact dates will be determined by availability.

No substitutes for the wines selected will be available.

Virtual Tasting information will be included in the consignment of wine delivered.

The Balfour Experience Voucher included in the membership will be redeemable against any Balfour Tour and Tasting experiences to the value of £130.00 (subject to availability) and will be valid for one year from the date of issue, an expiry date will be displayed on the voucher.

The £130.00 voucher is not transferable, nor can it be exchanged for products or used for credit at Cellar Door and across our portfolio of pubs and hotels.

Priority access to new released wines and winery events will be communicated by email or through digital mailers.