Terms and Conditions

Tasting Masterclass

A tasting measure is approximately 50ml.

If cancellation is required, at their discretion Balfour Winery may offer a transfer to a different date.

The Tasting Masterclass may be held in a tasting room only accessible via stairs. If you have specific access requirements, please contact us at least 24 hours in advance on 01622 832794.

Please note that children under 10 years old are not permitted at the Tasting Masterclass and cannot go inside the Winery.

All guests attending any part of the Masterclass must pay the full ticket price. If a guest is unable to or chooses to abstain from drinking alcohol, no discount will be provided but an alternative soft drink will be offered.

Only visitors over 18 years old will be able to taste the alcohol available. Proof of age may be required (passport/driving license/ID Pass Card).

Dogs are not allowed on tours or to walk the estate (except guide dogs).

Balfour Winery cannot be held responsible for any loss or damage caused to vehicles or property, howsoever caused, whilst on the premises.

Tour and Tasting Experiences

The Winter Wine Experience, Nannette’s Vineyard Tour and the Balfour Wine Estate Tour and Tasting may take various routes dependant upon the weather and other factors beyond Balfour Winery’s control.

A tasting measure is approximately 50ml.

As an agricultural business and working winery, a programme of spraying is in place throughout the year. Whilst every effort is made to not disrupt the tours or detract from our guests’ enjoyment, there will be times when it is not possible to walk the Estate due to spraying. Guests are encouraged to call the Winery on 01622 832794 and check in advance.

Harvest time at Balfour Winery lasts for several weeks during September/October. During this time, it is not possible to enter the winery production area and therefore any tours that include this element will differ from the advertised description. In this event, a film of the Winemaker and production process will be shown.

A tour and tasting experience may include elements outside which are undertaken in all weathers and conditions. Balfour Winery cannot be held responsible for any injury caused by walking on the uneven or muddy ground. Suitable outdoor clothing and footwear are encouraged.

If there are elements of an experience in which guests cannot or prefer not to participate, for example, a guest is unable to or chooses to abstain from drinking alcohol, no discount will be provided but an alternative soft drink will be offered.

Sharing platters and flatbreads can be ordered and enjoyed before or after a tour and tasting experience but do not form part of the tour itinerary and cannot be eaten during the tasting.

Only food and beverages purchased at Balfour Winery may be consumed on-site. Picnics on the Estate are not allowed under any circumstance.

Children under 10 years old are not permitted on the Guided Tours and cannot go inside the Winery.

Only visitors over 18 years old will be able to taste the alcohol available. Proof of age may be required (passport/driving license/ID Pass Card).

Dogs are not allowed on tours or to walk the estate (except guide dogs).

Balfour Winery cannot be held responsible for any loss or damage caused to vehicles or property, howsoever caused, whilst on the premises.

If cancellation is required, at their discretion Balfour Winery may offer a transfer to a different date.

Elements of a Balfour Experience may be held on our upstairs mezzanine level or tasting room only accessible via stairs. If you have specific access requirements, please contact us at least 24 hours in advance on 01622 832794.

Balfour Wine and Dine Experience

The Balfour Wine and Dine Experience includes elements outside and are undertaken in all weathers and conditions. Balfour Winery cannot be held responsible for any injury caused by walking on the uneven or muddy ground. Suitable outdoor clothing and footwear are encouraged.

The Balfour Wine and Dine Experience may take alternative routes dependant upon the weather and other factors beyond Balfour Winery’s control.

A tasting measure is approximately 50ml.

If there are elements of this experience in which guests cannot or prefer not to participate, for example, a guest is unable to or chooses to abstain from drinking alcohol, no discount will be provided but an alternative soft drink will be offered.

Guest food allergies must be highlighted to a member of staff on booking and again when ordering. A list of allergens for each dish will be available on request. Our kitchen handles nut products.

Only food and beverages purchased at Balfour Winery may be consumed on-site. Picnics on the Estate are not allowed under any circumstance.

Children under 10 years old are not permitted on the Wine and Dining Experience and cannot go inside the Winery.

Only visitors over 18 years old will be able to taste the alcohol available. Proof of age may be required (passport/driving license/ID Pass Card).

Dogs are not allowed on tours or to walk the estate (except guide dogs).

Balfour Winery cannot be held responsible for any loss or damage caused to vehicles or property, howsoever caused, whilst on the premises.

If cancellation is required, at their discretion Balfour Winery may offer a transfer to a different date.

Balfour Winery Experiences – General

Guided Tours may take alternative routes dependant upon the weather and other factors beyond Balfour Winery’s control.

A tasting measure is approximately 50ml.

Guided Tours outside are undertaken in all weathers and conditions. Balfour Winery cannot be held responsible for any injury caused by walking on uneven or muddy ground. Suitable outdoor clothing and footwear are encouraged.

Balfour Winery offers full tour and tasting experiences. If there are elements of an experience in which guests cannot or prefer not to participate, for example, a guest is unable to or chooses to abstain from drinking alcohol, no discount will be provided but an alternative soft drink will be offered.

Only food purchased at Balfour Winery may be consumed on-site. Picnics on the Estate are not allowed under any circumstance.

Children under 10 years old are not permitted on the Guided Tours and cannot go inside the Winery.

Only visitors over 18 years old will be able to taste the alcohol available. Proof of age may be required (passport/driving license/ID Pass Card).

Dogs are not allowed on tours or to walk the estate (except guide dogs).

Balfour Winery cannot be held responsible for any loss or damage caused to vehicles or property, howsoever caused, whilst on the premises.

If cancellation is required, at their discretion Balfour Winery may offer a transfer to a different date.

Elements of a Balfour Experience may be held on our upstairs mezzanine level only accessible via stairs. If you have specific access requirements, please contact us at least 24 hours in advance on 01622 832794.

Balfour Wine Club Membership

Membership is annual and a reminder for renewal will be sent before the membership expires.

Our winemaker will curate a case of six different wines either twice, or four times per year depending upon membership option. The wines selected will depend upon availability and may be a mixture of still and sparkling wines. Duplicate wines may be received in one year if the four-case option has been chosen. No substitutes for the wines selected will be available.

Whilst every effort will be made to send cases within the month advertised, exact dates will be determined by availability.

A complimentary public group tour and tasting experience for two people is included in annual Balfour Wine Club Membership and must be booked in advance and taken during the period of membership. To make a reservation, please contact the Reservations Team on 01622 832794. This offer cannot be exchanged for a private experience, food, beverage, product or used at any of our other Balfour venues.

The Members’ 15% discount cannot be used in conjunction with any other discount or offer. A valid Wine Club Membership card must be produced on payment at the Winery and across our portfolio of pubs and hotels in order to receive the Member discount.

Discounts used at our portfolio of pubs and hotels or to eat at Balfour Winery in The Winemaker’s Kitchen or the Cellar Door, may only be used for the Wine Club member and one guest, it is not valid for group bookings. The discount is valid for food (table of two), drink and hotel rooms.

As part of the Balfour Wine Club Membership, members will be invited to participate in our Harvest Picking Day in the Autumn and Summer Garden Party at Balfour Winery. Balfour Winery reserves the right to charge a ticket price for these events.

Priority access to new released wines and winery events will be communicated by email or through digital mailers, please ensure that an up to date email address is always on our records.

Vouchers

There are three types of vouchers available:

A online wine shop gift e-voucher that can be purchased through our website shop (on the “Shop” tab, not the “Visit” tab). This can only be redeemed on products purchased from our online shop, not on tours and experiences, in The Winemakers’ Kitchen, in the retail area of the winery or our portfolio of pubs and hotels.

The recipient will receive their e-voucher code by email once payment is complete and can use this to purchase wine online.

A Balfour Tour Experience Gift e-voucher. This can be redeemed on our tour and tasting experiences purchased and booked online from the tours tab on our website. Experience vouchers will show the value of the voucher, which the recipient can redeem against any of our Balfour experiences at the Winery.

The recipient will receive their e-voucher code by email once payment is complete.

A winery shop voucher. This can be purchased at the winery only and can be redeemed for any product or food and drink purchased at Balfour Winery in Staplehurst. These vouchers cannot be redeemed at our website shop, used in any Balfour Pubs and Hotels or used to purchase experiences online.

All vouchers are valid for one year from the date of issue and can only be extended at Balfour Winery’s discretion.

Vouchers cannot be used as credit across our portfolio of pubs or hotels. Please contact the individual venue directly for vouchers redeemable at our port-folio of pubs and hotels.

Vouchers are not transferable, cannot be exchanged for credit and have no cash value.

An experience voucher purchased via a third party, such as TravelZoo, is the responsibility of that third party. Please contact the third party directly with regard to refunds or issues with redemptions or extensions. Balfour Winery are unable to assist with these vouchers because the transaction is made directly with the third party, not Balfour Winery.