Facebook Pixel Shop Policies | Balfour Winery on the Hush Heath Estate, Kent

Shop and Delivery Policies


The last date for orders before Christmas is Tuesday 20th December. However, we cannot guarantee delivery before Christmas Day.

We are open for click-and-collect up until 23rd December and then again from 27th to 31st December – when ordering online, make sure to click ‘click and collect from Balfour Winery’ at checkout.


Our Couriers normally deliver Monday to Friday, between 9 am and 5 pm.

We aim to despatch your order within one working day of receipt and deliver within 7 working days to addresses within mainland UK. Please note that deliveries to islands off mainland Britain may incur extra charges.  Please email info@balfourwinery for a quote. Christmas deliveries may take longer.

Customer satisfaction – if you are dissatisfied with our performance in any way, please email our sales department immediately. We aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 24 hours of receipt of your email (excluding weekends). We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to [email protected]

All prices are quoted in pounds sterling. The prices include Value Added Tax unless otherwise specified. Any delivery charges are additional and will be added to your bill before you confirm your order.

We accept payment by Switch, Visa, Delta, MasterCard, Electron, Solo, and Maestro. Unfortunately, we cannot accept American Express.

Age restriction – We won’t sell alcoholic products to anyone who isn’t 18 years old or over. By placing an order you confirm that you are at least 18 years old.

If you are buying a case of wine as a gift – the recipient must also be over 18 years old.

If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce the appropriate ID, unfortunately, our couriers will be unable to leave the wine.

Order Confirmation – When you place an order on the website using a credit card, you will automatically receive an email detailing the order you have placed, with a copy of your credit card receipt.

Cancellations – You may cancel your order for any reason whatsoever within 7 working days from the date you receive your wine, provided all of the bottles are unopened and intact.

We shall reimburse the price of the wine within 30 days from the date you notify us of the cancellation once the wine has been collected by our carrier, returned and inspected by us. Unless the wine has been delivered damaged or faulty a surcharge of £20 will apply to your refund to cover the costs for delivery and collection of the wines.


Refund Policy – If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify our sales office by email or telephone within 24hrs and we will replace any damaged wine or refund you the cost.

You should ensure that all bottles are carefully inspected on delivery, as we will not consider any claims for breakages of our wines unless the breakage is stated on the delivery documentation.

Nothing in this clause shall affect your statutory rights as a consumer. You can email us at [email protected].