Facebook Pixel FAQs | Balfour Winery on Hush Heath Estate, Kent


Find Out More About Us

Are you open to the public?

Balfour Winery and our Cellar Door is open 7 days a week from 10am to 5pm from 1st November until 30th April and from 10am to 6pm from 1st May until 31st October.

Please note that we are CLOSED on Christmas Day, Boxing Day, New Year’s Day and the 2nd January. We will be open as usual on all other days over the Christmas period.

Do you allow children on the tours?

Due to Health & Safety risks children under 10 cannot go inside the winery. Only visitors over 18 will be able to taste the wines, ciders and beers available. We operate

Challenge 25 when tasting and selling alcohol and proof of age may be required (passport/driving license/PASS ID card).

Do you allow dogs?

Unfortunately, dogs are not allowed to walk around the Estate (except guide dogs). However, well-behaved dogs are welcome on our downstairs terrace on a lead.

Will the tours still go ahead in the rain?

The tour will go ahead in all weather conditions. Please ensure you bring suitable outdoor clothing and footwear to walk around the estate.

When do your tours run?

A Tour and Tasting group experience operates seven days a week at 11.30am and also at 2pm on Saturdays, subject to availability. Booking is required.

The Balfour Wine and Dine is a full day Experience held on Thursday, Friday, Saturday and Sunday from 11am until 4pm, subject to availability. Booking is required.

Private tours and tastings can be pre-arranged, please call us on 01622 832794 to check availability.

Self-guided tours do not need to be booked. Explore at your own pace all year round from 11am – 5pm (subject to spraying, please telephone 01622 832794 to check).

What do I need to wear for a tour?

Please ensure you bring suitable outdoor clothing and footwear to walk around the estate.

On a bookable tour, how many wines do you taste?

You will have a tasting of six of our Balfour Wines on tours held on Thursdays to Sundays and three Balfour wines on tours held on Monday to Wednesdays.

Can I come and walk around without booking?

Self-guided tours can be taken every day between 10am and 5pm without booking (subject to spraying, please telephone 01622 832794 to check).

Do you offer free delivery?

We offer free delivery to mainland UK addresses on all orders over £80.

Where can I buy your wines?

You can order online from www.balfourwinery.com. You can purchase directly through our Cellar Door shop and some of our wines are available through selected retailers.

Can I be picked up from a local station?

We offer a shuttle bus service for private groups, subject to availability. This service must be booked at least two weeks in advance. Please call us to arrange this.

Should you be visiting the winery and joining a public tour please feel free to register your interest in our minibus share facility. Please note that for the minibus to run we would require a minimum of 10 people and at least two week’s notice. To register your interest please contact us at [email protected]

What are the local taxi company numbers?

Please note that our local train station, Marden (KENT), does not have a taxi rank. We recommend you book transport from the station well in advance. Local taxi companies to try:

MTC Taxis – 01622 890003 (www.maidstonetaxicompany.co.uk), United Cars – 01622 321321 (www.united-cars.co.uk), Elba Private Hire – 01580 441302 (www.elbaprivatehire.com)

How do I redeem an Experience Voucher?

You can book a tour and redeem your voucher online by inserting the voucher code at check-out, or call us directly.

How do I book a tour?

You can book a tour online here, or call us directly.

Do you have a restaurant?

We offer delicious sharing platters throughout the year that perfectly accompany our wines.

These are available every day from 12pm until 4pm (no booking required). A sample menu is available to view on the “Eat with us” section of the Visit tab on our website.

How much is a tour?

Please see here for a list of tour options and pricing.

Can I book a private tour for a group?

Yes, we can organise private tours for groups of friends, family and colleagues, please call 01622 832794 to make enquiries.

Are you open in the winter?

Yes, Balfour Winery and our Cellar Door are open every day from 10am to 5pm from 1st November until 31st April and from 10am until 6pm from 1st May till 31st October.

Do you have disabled access?

Our tasting room, Cellar Door and toilets have good disabled access. Our upstairs mezzanine level is only accessible by stairs.

What are your nearest train stations?

Trains run from London Bridge to Marden (the nearest train station) and Staplehurst approximately every half an hour. Please check www.thetrainline.com/en-us for train times and a live timetable.

Do you hold weddings?

Unfortunately, we are not able to hold weddings.

Do you have ample parking?

We promote sustainable travel to the Estate, but if you do choose to drive we have ample car parking, which is free. Balfour Winery cannot be held responsible for any damage caused to vehicles by other visitors whilst using our car park. We also have an electric charging point for electric cars.